024 515 5966 info@ohemaadetergent.com

Refund Policy.

If something isn't right with your order, here's how we'll put it right.

Last updated: 25 September 2026

We want you to be happy with every Ohemaa order. If something isn't right, here is how we'll put it right. This policy applies to orders placed through this website, by phone or on WhatsApp.

1. Damaged, leaking or wrong items

If an item arrives damaged, leaking, faulty or is not what you ordered, please tell us within 48 hours of delivery. Send your order details and a photo of the problem on WhatsApp to 024 515 5966. We will replace the item or give you a full refund, including any delivery fee.

2. Changing your mind

  • You can return unopened, unused products in their original, sealed packaging within 7 days of delivery.
  • For safety and hygiene reasons, we cannot accept returns of opened cleaning, antiseptic or baby-care products unless they are faulty.
  • For change-of-mind returns, the original delivery fee is not refunded, and you may need to bring the items to our Adenta shop or pay for them to be collected.

3. Items we can't take back

  • Opened or used products (unless faulty).
  • Custom or corporate gift hampers made to your request.
  • Private-label products.

4. Cancelling an order

You can cancel any time before your order is sent out for delivery, and we will refund you in full. Once it is on its way, the return rules above apply.

5. Wholesale and bulk orders

Please check bulk and wholesale deliveries when they arrive and report any damaged, missing or wrong items within 48 hours. Other returns on bulk orders are handled case by case, so please contact us first.

6. How refunds are paid

  • Mobile Money payments are refunded to the same Mobile Money number.
  • Cash on delivery payments are refunded by Mobile Money to a number you give us.
  • We aim to process refunds within 7 working days of approving them. Your network may take a little longer to show the money.

7. How to ask for a refund or replacement

Contact us with your name, phone number, order details (or Mobile Money transaction ID) and a photo if the item is damaged:

This policy does not affect your rights under Ghanaian consumer protection law.