Terms of Service.

Last updated: 25 September 2026

These Terms of Service apply when you use this website or buy from Ohemaa Detergents, a brand of InHealth Productline, 18 Nii Tempon Street, Adenta SDA, Accra, Ghana ("we", "us"). By placing an order you agree to these terms, our Refund Policy and our Privacy Policy.

1. Our products

We make every effort to show our products, sizes and packaging accurately. Packaging and labels may change from time to time, and colours can look slightly different on different screens.

2. Prices

• All prices are in Ghana Cedis (GH₵).
• Bulk and wholesale pack prices are the unit price multiplied by the number of units in the pack, as shown on each product.
• Some large sizes are priced on request. We will confirm the price with you before you order.
• Prices can change. You pay the price shown when you place your order. If we listed a price by mistake, we will contact you before processing the order, and you can cancel.

3. Placing an order

• Your order is a request to buy. It is accepted when we confirm it with you on WhatsApp or by phone.
• We may decline or cancel an order, for example if an item is out of stock, the delivery location is outside our area, or we cannot reach you. If you already paid, we will refund you in full.
• Please give accurate contact and delivery details so we can reach you.

4. Payment

• Orders placed on this website are sent to us on WhatsApp. No payment is taken on the website.
• Once we confirm your order, you can pay by Mobile Money (MTN MoMo, Telecel Cash or AirtelTigo Money) to the number we give you, or with cash on delivery. Keep your Mobile Money transaction ID in case you need to contact us.
• For cash on delivery, please have the exact amount ready when your order arrives.

5. Delivery

• We deliver across Greater Accra. For other regions, contact us and we will arrange delivery through a courier where possible.
• Delivery fees are shown in your cart once you choose your area: GH₵25 within Adenta and Madina, and GH₵40 elsewhere in Accra. You can also collect from our Adenta shop at no charge.
• Delivery times are estimates, and we will keep you updated if there is a delay.
• Please check your order when it arrives and tell us about any problem as set out in our Refund Policy.

6. Using our products safely

Always read and follow the directions and cautions on the label. Keep all cleaning products out of reach of children, avoid contact with eyes, and store them in a cool, dry place. Dilute bleach and antiseptic as directed. We are not responsible for harm caused by using a product in a way that goes against its label.

7. Wholesale, stockists and private label

Wholesale, stockist and private-label arrangements may be covered by a separate agreement. Where there is one, that agreement applies alongside these terms.

8. Website content

The Ohemaa name, logos, product photos and website content belong to us or are used with permission. Please don't copy or reuse them without our written permission. Other brands and logos shown on this website belong to their owners.

9. Our responsibility to you

We are responsible for supplying products as described and of satisfactory quality. Nothing in these terms limits your rights under Ghanaian consumer protection law. As far as the law allows, we are not responsible for indirect losses, or for delays caused by events outside our control.

10. Governing law

These terms are governed by the laws of Ghana. If we have a disagreement, we will first try to resolve it with you directly.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you place it.

12. Contact us

Email info@ohemaadetergent.com, call +233 24 515 5966 or chat with us on WhatsApp.